Effective November 2025
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Who We Are
JW Brows & Beauty
Cullinan Clinic
659 Fulham Road
London SW6 5PY
Email: jwbrowsbeauty@gmail.com
Phone: +44 7590 564 337
JW Brows & Beauty (“we”, “us”, “our”) is the data controller responsible for your personal data under UK GDPR.
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What Personal Data We Collect
We collect only the information needed to provide safe, personalised treatments and a smooth online experience.
This may include:
• Full name
• Phone number
• Email address
• Appointment details
• Consultation forms
• Health & allergy information (treatment safety)
• Photos you share for assessment
• Payment details (processed securely by Square / PayPal / Stripe)
• Website usage data (cookies, analytics, IP address)
• Meta Pixel data from Instagram & Facebook
• Email sign-up information (newsletter)
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How We Use Your Data
Your data is used only for:
• Booking and managing appointments
• Assessing treatment suitability and safety
• Sending confirmations, reminders, and aftercare
• Delivering customer support
• Processing payments
• Sending updates and special offers (if you subscribed)
• Improving website performance and advertising (anonymous analytics)
We do not sell or share your data with any third parties unrelated to our service.
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Legal Basis for Processing
We process your data under these legal grounds:
Contract:
To deliver treatments and services you request.
Legitimate interest:
Customer support, record-keeping, and light marketing to existing clients.
Consent:
Newsletters, promotional emails, cookie tracking.
Legal obligation:
Insurance and treatment safety requirements.
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Data Retention
We keep your data only for as long as necessary:
• Treatment records: up to 7 years (insurance requirement)
• Booking enquiries: up to 12 months
• Marketing: until you unsubscribe
• Payment/tax records: up to 6 years
After this, data is securely deleted.
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Who We Share Data With
We work with trusted partners who help us operate safely and professionally:
Website & Analytics
• Showit
• Google Analytics
• Meta Pixel (Instagram/Facebook)
Payment Providers
• Square
• PayPal
Booking & Email Tools
• Acuity Scheduling
• Email platform (e.g., Flodesk/Mailchimp)
These providers follow strict GDPR standards.
We never sell your data.
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Your Rights (UK GDPR)
You have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Withdraw marketing consent anytime
• Receive a copy of your data
• Make a complaint to the ICO (UK regulator)
To exercise your rights: jwbrowsbeauty@gmail.com
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Cookies & Tracking
Our website uses cookies to improve functionality, performance, and personalised marketing.
This includes:
• Google Analytics
• Meta Pixel
• Email sign-up forms
• Instagram embeds
You can disable cookies in your browser settings at any time.
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Are You Required to Provide Data?
To book a treatment, certain information is required for your safety and for legal/insurance compliance.
Optional fields (like newsletter sign-up) are voluntary.
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Changes to This Policy
We may update this Privacy Policy when needed.
All updates will be published on jwbrowsbeauty.com.
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Contact
If you have questions about your privacy:
Email: jwbrowsbeauty@gmail.com
Address: Cullinan Clinic, 659 Fulham Road, London SW6 5PY
